Next Level IT Limited
← Back to home

Terms of Service & Service Levels

Last updated: October 2026

Provider

These terms are issued by NEXT LEVEL IT LIMITED (Next Level IT), incorporated on 4 June 2024, registered in Ireland(Company No. 765303, VAT IE4298519WH). Registered office: Suite 13 Baldoyle House, Unit 111, Grange Way, Baldoyle Industrial Estate, Dublin 13, D11 EH97, Ireland. Email: info@nextlevelitltd.com.

Services

We provide managed IT, cloud, cybersecurity, and related professional services to business and organisational clients in Ireland. We provide managed IT services to businesses and other organisations in Ireland under contract. We do not offer third-party consumer support for Microsoft, Windows, or other vendors’ products.

Service level summary

Response times, coverage hours, escalation paths, and remedies are defined in each client's signed agreement or statement of work—not on this marketing website. Typical managed-service agreements include:

  • Named support hours (e.g. business hours or agreed extended coverage)
  • Priority-based response targets for incidents affecting your organisation
  • Exclusions for third-party outages, unsupported software, or out-of-scope work
  • Change control for project and onboarding work

Request a proposal for written service levels before engaging our services.

Enquiries and contracts

Information on this website is for general description only and does not constitute an offer. A binding contract is formed only when both parties sign agreed documentation (proposal, master services agreement, or equivalent).

Pricing and payment

Fees, billing frequency, and payment terms are set out in your client agreement. Unless otherwise agreed, invoices are payable within the period stated on the invoice.

Cancellation and termination

Termination notice periods, transition assistance, and data return are governed by your signed agreement. Contact us to discuss standard terms for new engagements.

Liability

Liability limits and exclusions applicable to our services are set out in the signed client contract. Nothing on this website limits statutory rights that cannot be excluded under Irish law.

Governing law

These website terms and pre-contract information are governed by the laws of Ireland. Client service contracts may specify dispute resolution as agreed between the parties.

Privacy

See our Privacy Policy for how we handle personal data.